Frequently Asked Questions

Everything you need to know about your BERLOOK experience.

How long does shipping take for my order?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags and hygiene liners attached.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Are BERLOOK products sustainably made?

Yes, we are committed to conscious fashion. Many of our collections use recycled fabrics and eco-friendly materials to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can request a change or cancellation within 30 minutes of placing your order by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.